SPARKTAP V5
SparkTap V5
SparkTap V5
Your & Business
Your
Customer Experience
Your & Business
Welcome
Your Business
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Your Experience Matters
How Did We Do?
Your answer helps this business understand what is working and what deserves attention.
Public SparkTap Feedback
Customer Notes
No public SparkTap comments yet.
R
Resolution First
Something didn’t meet expectations?
Tell management privately so the business has an opportunity to make it right.
SparkTap V5 • Private Business Suite
Your Business
Open Recovery Cases
0
Cases needing follow-up
Private Messages
0
Private messages received
Public-Eligible Notes
0
5-star notes saved locally
Reputation Health
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Local activity snapshot
Needs Attention
Recovery Queue
No recovery cases yet.
Recent Activity
Customer Signals
Customer activity will appear here.
Resolution First
Recovery Cases
No recovery cases have been submitted yet.
Reputation Health
Waiting for customer activity
Ratings, messages, and recovery cases update this snapshot.
Total Ratings
0
All ratings submitted
Average Rating
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Based on activity saved on this device
Open Cases
0
Private issues still awaiting resolution
Messages
0
Private messages received
Available Upgrades
Optional Add-Ons
These features are available separately and are not included in the current build.
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Optional Add-On
Customer Recognition
Recognizes returning customers and can change the experience based on return visits, including returning-customer status and unlockable customer experiences.
NOT INCLUDED IN CURRENT BUILD
✉
Optional Add-On
Text Message Notifications
Sends a text notification directly to your phone when important activity happens through V5, such as a private message, a new Resolution First case, or another customer action you choose to monitor.
EXAMPLE ALERT
Your Business V5: New recovery case received.
You would receive the notification directly on your phone by text.
NOT INCLUDED IN CURRENT BUILD
▣
Optional Add-On
Mobile App
Adds Your Business V5 to your phone as an app-style experience with its own icon for faster access, so you can open the system directly from your home screen instead of searching for a link in the browser.
APP ACCESS
Your Business V5
Tap the app icon on your phone to open your V5 system directly.
NOT INCLUDED IN CURRENT BUILD